To all our IoT Insights support customers:
We have switched our IoT Insights Support Portal to ETAS PANTARIS Support.
The old portal is no longer available.
We are now reachable via the following URL, which already has the Data Insights group:
https://rtahotline.etas.com/jira/servicedesk/customer/portal/20/group/50
As a Bosch employee, you can easily log in by using the Log in for Internal Employee (Azure) button.
Then, in the Data Insights navigation entry, you can create a support ticket for either a request (Report a request for the Data Insights service) or an incident (Report an incident for the Data Insights service).
In addition, you can reach us via email at servicemanagement@etas.com.
Because we use the same JSM (JIRA-Support-Management) Tool, the handling should stay the same.
We are looking forward to supporting you,
Your IoT Insights Support Team