Frequently asked questions
Get answers to general and technical questions
Yes, we do offer free plans for all Bosch IoT Suite services. Please consult the service catalog to subscribe.
Currently, an upgrade from existing free subscriptions to paid plans is not available. If you wish to register for a paid subscription, please create a separate instance via one of the marketplaces, e.g. Bosch IoT Suite on AWS Marketplace
Monthly base fees for all our service packages and services can be found in the service catalog.
Information on fees for additional capacities can be found under Pricing & Conditions.
There are various ways to get support for free plans and paid subscriptions. Please refer to our support page for more information.
Go to your service subscriptions. Select the service instance you want to terminate and click on “Edit”. There you can cancel your subscription.
Only free plans and non-company accounts will be terminated automatically if they remain unused for a certain period. Automatic termination of your account depends on the last time you were logged in.
If you have not been logged in at any time over the past 12 weeks, then you will receive a notification via email.
If upon first notification, you do not log in within 4 weeks, your account will be suspended/locked. At this point, subscriptions continue; the service instances are not yet deprovisioned. To unsuspend your account, please contact us by email.
When an account is suspended for more than 8 weeks, the account is automatically terminated and all related data is deleted. This includes the deprovisioning of all free subscriptions.
It is possible to use the old namespace of a terminated subscription for a new subscription. Please take into account, that this will be possible only with a delay of 3 days.
If you plan to reuse the namespace for another subscription, consider deleting the namespace manually, before terminating your subscription. Thus, the namespace is available for your other solution within seconds.
If you have general questions (billing, registration process, etc.) or want to discuss your IoT project with our sales team, please fill out our contact form.
Please refer to Articles 37, 38 and 39 of the EU General Data Protection Regulation (GDPR) for information concerning the designation, position and tasks of a data protection officer : https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=EN
** This link is an external resource mentioned for guidance and is not part of the Bosch IoT Suite.
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There are various ways to get technical support for the Bosch IoT Suite.
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